Describe a time when you had to handle a reservation request from a guest with limited English proficiency. How did you ensure effective communication?

Sample interview questions: Describe a time when you had to handle a reservation request from a guest with limited English proficiency. How did you ensure effective communication?

Sample answer:

Handling a reservation request from a guest with limited English proficiency requires effective communication strategies to ensure clarity and mutual understanding. Here’s an example of a situation I encountered:

A guest called to make a reservation, but their English proficiency was limited. To overcome this language barrier, I employed several techniques:

  • Active Listening: I gave the guest my undivided attention, repeating and clarifying their responses to ensure comprehension.

  • Empathy and Patience: I understood the guest’s frustration and remained empathetic, offering a calm and reassuring tone.

  • Slow and Clear Speech: I spoke slowly and clearly, using simple vocabulary and avoiding industry jargon.

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    Source: https://hireabo.com/job/11_0_11/Reservations%20Manager

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