Sample interview questions: Describe a time when you had to handle a reservation request that required coordination with external vendors or partners. How did you manage it?
Sample answer:
In my role as a Hotel Management > Reservations Manager, I have encountered several instances where I had to handle reservation requests that required coordination with external vendors or partners. One particular situation that comes to mind is when a guest requested a private boat tour as part of their stay at our hotel.
Upon receiving the request, I immediately reached out to our preferred external vendor who specialized in providing boat tours. I explained the guest’s requirements and ensured that the vendor had availability for the requested date and time. After confirming their availability, I proceeded to negotiate the best possible rate for our guest, considering their budget and the value we aimed to provide.
To ensure a seamless experience for the guest, I coordinated with the vendor to establish clear communication channels and agreed-upon protocols. This included sharing the guest’s contact information, preferences, and any additional requirements they had specified.
To guarantee a smooth reservation process, I promptly communicated all the details of the boat tour to our front desk team, concierge, and relevant departments within the hotel. This ensured that everyone involved was aware of the reservation and could assist the guest accordingly.
During the guest’s stay, I made it a point to follow up with them to ensure their satisfaction with the boat tour and address any concerns or feedback they might have had. This proactive approach allowed me to promptly resolve any issues and maintain a high level of guest satisfaction.
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Source: https://hireabo.com/job/11_0_11/Reservations%20Manager