Sample interview questions: How do you handle situations where guests request specific package deals or promotions to be applied to their reservations?
Sample answer:
- Listen and Understand the Guest’s Needs:
- Actively listen to the guest’s requests and preferences for specific package deals or promotions.
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Inquire about their interests, budget, and expectations to tailor your response.
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Check Availability and Eligibility:
- Verify if the requested package deals or promotions are available for the guest’s desired dates and room type.
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Confirm the eligibility criteria for the packages, such as membership status or minimum stay requirements.
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Inform the Guest about Package Details:
- Provide detailed information about the package deals or promotions, including inclusions, exclusions, and any terms and conditions.
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Explain the benefits and value of each package to entice the guest.
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Assess Profitability and Make Recommendations:
- Evaluate the profitability of applying the requested package deals or promotions to the guest’s reservation.
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If necessary, suggest alternative package deals or promotions that align with the hotel’s rate strategy and revenue goals.
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Offer Complimentary Upgrades or Amenities:
- Consider providing complimentary upgrades or amenities as an alternative to package deals or promotions, if appropriate.
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This shows appreciation for the guest’s preference for your hotel and can enhance their satisfaction.
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Commu… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager