Sample interview questions: How do you handle the coordination of coffee shop or café service with other hotel departments, such as housekeeping and front desk?
Sample answer:
Coordination with Housekeeping:
- Establish regular communication channels to discuss cleaning schedules and room service orders.
- Provide housekeeping staff with clear instructions on coffee and café item delivery and pickup.
- Ensure timely delivery of coffee and pastries to guest rooms and common areas.
- Coordinate deep cleaning and maintenance of coffee machines and equipment.
Coordination with Front Desk:
- Establish a communication system for transferring guest requests and orders to the coffee shop or café.
- Provide front desk staff with training on coffee and café menu offerings to enhance guest interactions.
- Update the front desk with any menu changes or service adjustments.
- Collaborate on the development and implementation of coffee and café promotions.
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Source: https://hireabo.com/job/11_0_4/Food%20and%20Beverage%20Manager