Sample interview questions: Can you explain your approach to managing reservations for guests with specific language or translation needs?
Sample answer:
As a Reservations Manager, my approach to managing reservations for guests with specific language or translation needs would involve several key steps. Firstly, I would ensure that our hotel’s website and online booking platforms are equipped with multilingual options, allowing guests to view and book their reservations in their preferred language.
To further cater to guests with specific language needs, I would establish a strong network of professional translators or interpreters who are readily available to assist with any communication barriers. This could include on-site translators during check-in or dedicated phone lines for guests to communicate their reservation details or inquiries in their native language.
In order to effectively manage reservations for guests with language or translation needs, I would also invest in training our front desk staff to be proficient in multiple languages or provide them with access to translation software or tools. This would enable them to communicate with guests directly and address any concerns or special requests they may have.
Additionally, I would make it a priority to regularly comm… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager