Sample interview questions: Can you explain your approach to managing reservations for guests with specific accessibility features or accommodations for guests with hearing or visual impairments?
Sample answer:
As a Hotel Management > Reservations Manager, my approach to managing reservations for guests with specific accessibility features or accommodations for guests with hearing or visual impairments revolves around ensuring that all guests receive equal and exceptional service. I prioritize understanding and meeting the unique needs of these guests to provide a comfortable and enjoyable stay.
To effectively manage reservations for guests with accessibility needs, I would first ensure that our hotel has accessible rooms with features such as wider doorways, grab bars in bathrooms, and lower countertops. I would also make sure that these rooms are clearly marked and easily accessible for these guests.
When it comes to guests with hearing impairments, I would make use of visual communication tools such as text messaging or email to confirm reservations and provide relevant information. Additionally, I would ensure that our staff is trained in basic sign language or has access to an interpreter service to effectively communicate with these guests during their stay.
For guests with visual impairments, I would focus on providing clear and concise information when confirming reservations. This includes providing detailed directions to the hotel, accessible transportation options, and any assistance available upon arrival. I would also ensure that our hotel is equipped with appropriate signage in Braille or large print, allowing visually impa… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager