Sample interview questions: How do you handle situations where guests request specific room features or amenities for outdoor or adventure vacations?
Sample answer:
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Be Prepared:
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Research local attractions, activities, and destinations.
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Create a list of frequently requested room features and amenities for outdoor or adventure vacations.
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Maintain a database of local suppliers and vendors who can provide these amenities.
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Communication:
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Actively listen to guests’ requests and preferences.
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Use open-ended questions to gather detailed information.
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Clarify any misunderstandings or vague requests.
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Availability and Inventory Management:
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Update the hotel’s inventory regularly to reflect availability.
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Allocate specific rooms or sections of the hotel for guests with unique requests.
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Collaborate with housekeeping to ensure that rooms are prepared accordingly.
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Recommendations and Alternatives:
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Offer alternative room options if the requested features or amenities are not available.
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Suggest alternative local experiences or activities that align with guests’ interests.
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Research and provide information on nearby rental shops or guides for outdoor activities.
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Coordination and Scheduling:
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Coordi… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager