Sample interview questions: Can you describe a time when you had to handle a guest service issue involving a noise complaint? How did you address it?
Sample answer:
Description of the Issue:
Received a complaint from a guest regarding excessive noise coming from the adjacent room. The guest had repeatedly called the front desk and expressed frustration, impacting their sleep and enjoyment of their stay.
Addressing the Issue:
- Acknowledge the Concern: I immediately apologized for the inconvenience and reassured the guest that we would address the issue promptly.
- Investigate the Situation: I contacted the housekeeping department to confirm if any cleaning activities were underway. I also visited the adjacent room to determine the source of the noise.
- Communicate with the Source: I knocked on the adjacent room’s door and politely explained the situation to the guests inside. I requested them to be mindful of the noise levels, emphasizing the importance of respecting other guests’ well-being.
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Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager