Sample interview questions: Can you provide an example of a time when you successfully resolved a conflict within your team?
Sample answer:
Sure, here is an example of a time when I successfully resolved a conflict within my team:
Situation:
I was the General Manager of a large hotel with over 200 employees. Two of my department heads, the Director of Housekeeping and the Director of Food and Beverage, were in a constant state of conflict. They disagreed on everything from scheduling to staffing to the overall direction of their departments. This conflict was creating a tense and unproductive work environment for both teams, and it was beginning to affect the overall performance of the hotel.
Actions Taken:
- Met with both parties individually: I first met with each department head individually to hear their perspectives on the conflict. I wanted to understand their concerns and see if there was any common ground that could be used to resolve the conflict.
- Identified the root cause of the conflict: Through my conversations with the department heads, I was able to identify the root cause of the conflict. It was a difference in management styles. The Director of Housekeeping was very detail-oriented and focused on following procedures, while the Director of Food and Beverage was more creative and flexible.
- Facilitated a meeting between the two parties: Once I understood the root cause of the conflict, I facilitated a meeting between the two department heads. I encouraged them to discuss their differences and to try to find a common ground. I also helped them to develop a plan for working together more effectively in the future.
- Provided ongoing support: After the meeting, I continued … Read full answer