Sample interview questions: Describe a time when you had to handle a reservation request that required special arrangements or accommodations for guests with specific cultural or religious dietary requirements. How did you ensure their satisfaction?
Sample answer:
In my role as a Reservations Manager, I encountered a situation where I had to handle a reservation request that required special arrangements for guests with specific cultural or religious dietary requirements. The guests were arriving from a Middle Eastern country and were observing a strict halal diet.
To ensure their satisfaction, I first took the time to understand their specific dietary needs and preferences. I familiarized myself with the requirements of a halal diet, which includes the consumption of only permissible foods and the avoidance of pork, alcohol, and certain food additives.
Upon their arrival, I personally welcomed the guests and ensured that the necessary arrangements were in place to meet their dietary requirements. I coordinated with the hotel’s food and beverage team to create a dedicated halal menu for their meals throughout their stay.
To avoid any cross-contamination or mixing of non-halal ingredients, I requested the kitchen staff to designate separate cooking utensils, storage areas, and preparation stations for their meals. I also made sure to communicate the guests’ specific dietary needs to the restaurant staff, instructing them to be mindful of the ingredients used and to avoid any potential cross-contact.
In addition to the food, I also ensured that the guests had a pleasant dining experience. I recommended nearby halal-certified … Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager