Sample interview questions: Can you provide an example of a time when you successfully handled a crisis or emergency during an event in a hotel?
Sample answer:
During a significant conference at our hotel, a sudden power outage occurred due to a severe storm. As the General Manager, I promptly took charge of the situation:
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Immediate Action: I immediately activated our emergency response plan. The engineering team swiftly began assessing the extent of the power outage and estimated a restoration time. Meanwhile, the front desk staff was instructed to provide candles and flashlights to guests in their rooms for temporary lighting.
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Communication: I ensured clear and timely communication with all stakeholders. I held an impromptu meeting with the conference organizers to inform them about the situation and reassure them that we were working diligently to resolve the issue. Additionally, I kept the hotel staff informed about the progress and provided regular updates to guests through social media and in-room messages.
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Alternative Arrangements: To minimize disruption, we quickly arranged for backup generators to power critical areas like the lobby, elevators, and essential lighting. We also set up a makeshift dining area in our ballroom, equipped with portable lighting and catering services, to ensure guests could continue their meals comfortably.
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Gues… Read full answer