Sample interview questions: Describe your experience with managing hotel maintenance and engineering services.
Sample answer:
As General Manager with over a decade of experience in hotel management, I possess a proven track record in effectively managing hotel maintenance and engineering services. My expertise encompasses both preventive and reactive maintenance, as well as the supervision and coordination of engineering teams.
Preventive Maintenance:
- Implemented a comprehensive preventive maintenance program tailored to the specific needs of the property, reducing equipment downtime and extending the lifespan of assets.
- Established detailed schedules for HVAC inspections, boiler servicing, and electrical system checks, ensuring optimal performance and compliance with safety regulations.
- Utilized advanced technology, such as computerized maintenance management systems (CMMS), to monitor equipment performance, track work orders, and prioritize maintenance tasks.
Reactive Maintenance:
- Led a team of skilled engineers to address emergency repairs and respond promptly to guest concerns.
- Implemented a systematic approach to triage maintenance requests, ensuring timely resolution of critical issues.
- Maintained close communication with guests, providing upd… Read full answer