Sample interview questions: Can you provide an example of a time when you successfully managed the implementation of a new technology system for managing guest feedback and complaints?
Sample answer:
In my previous role as Rooms Division Manager at the Grand Hyatt Hotel, I led the successful implementation of a new guest feedback and complaint management technology system. The system, known as “GuestConnect,” was designed to streamline the process of collecting, analyzing, and responding to guest feedback.
Prior to the implementation of GuestConnect, the hotel relied on a manual system of paper surveys and handwritten notes to collect guest feedback. This process was time-consuming and inefficient, and it was often difficult to track the status of complaints and feedback requests.
To address these challenges, I worked with a team of IT professionals to research and select a new technology solution. GuestConnect was chosen for its user-friendly interface, robust reporting capabilities, and integration with the hotel’s existing property management system.
The implementation of GuestConnect involved a comprehensive planning and rollout process. I worked closely with department heads and staff members to develop new procedures for collecting and responding to guest feedback. I also conducted training sessions to ensure … Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager