Sample interview questions: How do you handle and resolve issues related to guest dissatisfaction with the overall cleanliness and functionality of parking facilities?
Sample answer:
Implement proactive measures:
- Establish regular inspections and maintenance schedules to address potential issues before they arise.
- Provide staff with comprehensive training on cleaning standards and equipment operation.
- Seek feedback from guests through surveys or observation to identify areas for improvement.
Respond promptly to guest concerns:
- Encourage guests to report any issues or dissatisfaction immediately.
- Acknowledge the guest’s concerns promptly and apologize for any inconvenience.
- Dispatch a cleaning crew to address the issue as soon as possible.
Investigate and resolve:
- Thoroughly investigate guest complaints to identify the root cause of the issue.
- Implement corrective actions to prevent similar issues from occurring in the future.
- Consider providing compensation or other gestures of goodwill to dissatisfied guests.
Communicate effectively:
- Keep guests informed throughout the resolution process.
- Explain the steps being taken to address th… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager