Sample interview questions: How would you go about ensuring that the resort’s facilities and operations are accessible for guests with sensory disabilities?
Sample answer:
Establish a Comprehensive Accessibility Plan:
- Conduct thorough assessments of all facilities and operations to identify areas for improvement.
- Collaborate with disability advocacy groups and individuals with lived experiences to gather insights and feedback.
- Develop a detailed plan outlining accessibility modifications, timelines, and responsible parties.
Implement Physical Upgrades:
- Install ramps, elevators, and accessible restrooms throughout the facility.
- Provide clear and tactile signage, including braille and large print.
- Widen doorways and hallways to accommodate wheelchairs and mobility devices.
- Improve lighting and acoustics for sensory accessibility.
Enhance Operational Procedures:
- Train staff in disability etiquette and assist them in providing exceptional service to guests with disabilities.
- Establish clear protocols for managing service requests, including translation services and accessible dining options.
- Explore partnerships with local organizations that provide adaptive equipment or assistance. Read full answer