Sample interview questions: Can you provide an example of a time when you successfully managed a technology implementation or upgrade project for the front desk operations?
Sample answer:
During my tenure as Rooms Division Manager at [Hotel Name], I spearheaded a comprehensive technology implementation project to upgrade the front desk operations. The project entailed replacing the legacy property management system (PMS) with a state-of-the-art cloud-based solution.
To ensure a seamless transition, I employed a rigorous project management methodology. I assembled a cross-functional team comprising representatives from IT, operations, and front desk staff. Through a series of workshops and stakeholder interviews, we defined clear project scope, timelines, and communication channels.
To mitigate risks, I implemented a phased approach. The first phase involved migrating essential front desk functions, such as reservations, check-in/out, and billing. During this stage, we provided extensive training to staff to familiarize them with the new system.
Once the core functionality was successfully implemented, we moved on to integrating additional modules, including mobile check-in, guest self-service kiosks, and loyalty management. By leveraging the cloud-based architecture, we were able to roll out these e… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager