Sample interview questions: Can you share an example of a time when you had to make a difficult decision as an Assistant Hotel Manager?
Sample answer:
During my tenure as an Assistant Hotel Manager, I encountered a challenging situation that required careful consideration and decisive action. A prominent guest, Mr. Harrison, arrived at our hotel expecting a room upgrade as part of his loyalty program benefits. However, due to unforeseen circumstances, the hotel was fully booked, and there were no available upgraded rooms to accommodate his request.
Upon learning of this, I recognized the importance of maintaining guest satisfaction and upholding our commitment to loyalty program members. I promptly reached out to Mr. Harrison, expressing my sincere apologies for the inconvenience caused. I empathized with his disappointment and assured him that we were doing everything possible to rectify the situation.
After discussing various options, we mutually agreed upon an alternative solution. I arranged for Mr. Harrison to be accommodated in a standard room with additional amenities, such as a complimentary upgrade to our executive lounge, a personalized welcome gift, and p… Read full answer
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