Sample interview questions: Can you provide an example of a time when you had to assist a guest with a lost or damaged luggage issue?
Sample answer:
Example of Assisting a Guest with Lost or Damaged Luggage:
A guest arrived on board visibly distressed, reporting that their luggage had been lost or damaged during embarkation. I promptly greeted the guest with empathy, reassured them, and initiated the necessary steps to resolve the situation:
- Sympathetic Inquiry: I attentively listened to the guest’s concerns, gathering detailed information about their luggage and any identifying features.
- Immediate Contact: I contacted the port authorities and baggage handling company to locate the luggage or initiate a damage claim.
- Temporary Assistance: While awaiting an update, I provided the guest with essential toiletries, a change of clothes, and a temporary cabin to settle in.
- Regular Update… Read full answer
Source: https://hireabo.com/job/11_4_9/Cruise%20Ship%20Staff