Sample interview questions: Can you describe a time when you had to handle a guest who was dissatisfied with the quality of onboard photography services? How did you address their concerns?
Sample answer:
Example of Handling Guest Dissatisfaction with Onboard Photography Services:
A disgruntled guest approached me, expressing dissatisfaction with the quality of photographs taken by the ship’s photographer.
Steps Taken:
- Acknowledge and Empathize: I greeted the guest warmly, acknowledging their concerns and expressing my understanding of their disappointment.
- Gather Information: I carefully inquired about the specific issues they had encountered, noting their concerns regarding lighting, composition, and overall quality.
- Apologize and Offer Resolution: While acknowledging that we could not alter the quality of the existing images, I apologized for any inconvenience caused and offered to explore alternative solutions.
- Explore Options: I suggested scheduling a complimentary reshoot with the photographer to … Read full answer
Source: https://hireabo.com/job/11_4_9/Cruise%20Ship%20Staff