Sample interview questions: Can you provide an example of a time when you had to handle a client’s missed or delayed flights during a custom tour?
Sample answer:
Example of Handling a Client’s Missed or Delayed Flights:
- Situation:
During a custom tour of the Italian Riviera, one of my clients, Mrs. Rossi, experienced a missed connection due to an unexpected thunderstorm. This resulted in her arrival at the tour destination several hours behind schedule.
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Actions Taken:
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Immediate Response: As soon as I received the news of the missed flight, I contacted Mrs. Rossi to express my sincere apologies for the inconvenience. I reassured her that we were working on the situation to minimize the impact on her tour experience.
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Alternate Arrangements: I swiftly assessed the available options and promptly arranged for a private car transfer from the airport to the group’s hotel. This ensured that Mrs. Rossi could join the tour group as soon as she arrived.
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Communication with the Airline: I proactively contacted the airline to了解 the reason behind the delay and explore potential compensation options for the inconvenience caused. I kept Mrs. Rossi informed of the progress and assured her that we would do our utmost to assist her.
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Alternative Itinerary: To make up for the missed time, I worked with the tour guides and local partners to adjust the itinerary. We rearranged the schedule to accommodate Mrs. Rossi and ensured that she could participate in all the key activities and sightseeing opportunities.
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Additional Support: I provided Mrs. Rossi with dedicated support throughout h… Read full answer
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