Sample interview questions: Can you provide an example of a time when you had to handle a guest who required assistance with a lost or damaged electronic device or gadget?
Sample answer:
Example of Handling a Lost or Damaged Electronic Device or Gadget
During a recent cruise, I encountered a guest who approached me in distress, reporting a lost phone. I immediately empathized with their concern and initiated the following steps:
- Calmed the Guest: I reassured them that I understood the importance of their device and that I would do everything possible to assist.
- Obtained Information: I gathered specific details about the phone, including its make, model, and any distinguishing features.
- Searched Public Areas: With the guest’s assistance, I searched common areas where the phone might have been misplaced, such as the pool deck, restaurants, and bars.
- Contacted Security: I reported the lost phone to security and requested their assistance in searching restricted areas.
- Announced Over the PA: I made an announcement over the public address system, describing the device and requesting anyone who found it to contact the cruise information desk.
- Checked Lost and Found: I checked the cruise’s lost and… Read full answer
Source: https://hireabo.com/job/11_4_9/Cruise%20Ship%20Staff