Sample interview questions: How do you handle situations where a guest requests assistance with arranging transportation for large groups or conferences?
Sample answer:
Steps to Handle Group Transportation Requests:
- Acknowledge the Request Promptly: Respond to the guest’s request immediately, expressing appreciation for choosing your hotel.
- Gather Details: Determine the size of the group, travel dates and times, destination(s), and preferred mode of transportation.
- Provide Options: Present a range of transportation options based on the group’s requirements and budget, including:
- Coach buses
- Minivans
- Private cars
- Shuttle services
- Negotiate Rates: Contact transportation providers to secure the best possible rates for large groups. Be transparent with the guest about the costs involved.
- Confirm Arrangements: Once the transportation arrangements are finalized, provide the guest with a detailed confirmation, including the pickup and drop-off locations, driver contact information, and any special instructions.
- Coordinate with the Transportation Provider: Establish clear communication channels with the transportation provider t… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager