Sample interview questions: How do you handle situations where a guest requests assistance with transportation arrangements or airport transfers?
Sample answer:
As an Assistant Hotel Manager, my primary responsibility is to ensure that guests have a seamless and enjoyable stay at our hotel. When a guest requests assistance with transportation arrangements or airport transfers, I handle the situation with utmost professionalism and efficiency.
Firstly, I actively listen to the guest’s request and gather all the necessary details such as the date, time, and number of passengers. This helps me assess the most suitable transportation options available and tailor them to meet the guest’s specific needs.
Next, I utilize my knowledge of the local area and the hotel’s network of transportation providers to offer the guest a range of choices. These may include private taxis, airport shuttles, limousine services, or public transportation options. I provide them with detailed information about each option, including pricing, travel time, and any additional perks or amenities offered.
To ensure a smooth experience, I make all the necessary arrangements on behalf of the guest. This includes contacting the chosen transportation provider, sharing the guest’s preferences, and confirming the booking. I also provide the guest with a confirmation of their reservation, including all relevant details, to ensure transparency and avoid any misunderstandings.
Throughout the process, I maintain clear and proactive communication with the guest. This includes informing them of any updates or changes to their transportation arrangements and addressing any concerns or questions they may … Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager