Sample interview questions: How do you handle situations where a guest requests assistance with arranging transportation for guests with special needs or disabilities?
Sample answer:
Handling Transportation Requests for Guests with Special Needs
As an Assistant Hotel Manager, here’s how I handle such situations:
1. Active Listening and Empathy:
– Listen attentively to the guest’s needs and preferences.
– Show empathy and understanding of their situation.
2. Assess Requirements:
– Determine the specific requirements, including vehicle type, accessibility features, and any assistance required with transfers.
– Consider factors such as the guest’s mobility, cognitive abilities, and seating preferences.
3. Partner with Accessible Transportation Providers:
– Establish relationships with reputable transportation providers that specialize in serving guests with disabilities.
– Ensure their vehicles meet the necessary accessibility standards and have trained staff.
4. Coordinate Arrangements:
– Book the transportation service in advance, confirming all details and ensuring accessibility is accommodated.
– Provide clear instructions to the driver and hotel sta… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager