Sample interview questions: Can you provide examples of how you’ve successfully resolved disputes or issues related to travel supplier bankruptcies or closures?
Sample answer:
Examples of Successfully Resolved Disputes and Issues Related to Travel Supplier Bankruptcies or Closures:
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Negotiated settlement with an airline for stranded passengers following a bankruptcy. Reached an agreement with the airline to provide alternative flights or full refunds, ensuring minimal disruption and financial loss for clients.
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Collaborated with a tour operator to minimize the impact of a closure. Worked closely with the operator to secure alternative arrangements for clients, including new flights, accommodation, and activities. Proactively communicated with clients throughout the process, providing clear information and support.
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Coordinated with multiple travel suppliers to resolve a complex issue following a hotel closure. Negotiated with multiple partners, including travel agents, wholesalers, and airlines, to find alternative accommodations and transportation options. Identified and secured the best deals to minimize additional costs for clients.
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Proactively managed a potential dispute after a car rental company filed for bankruptcy. Anticipated potential difficulties in retrieving clie… Read full answer