Sample interview questions: How do you handle situations where a guest requests assistance with arranging wedding or event planning services?
Sample answer:
Handle Guest Requests for Wedding or Event Planning Assistance
-
Acknowledge the request promptly: Thank the guest for their inquiry and express willingness to assist.
-
Gather information: Inquire about the type of event, number of guests, desired dates, and any specific requirements.
-
Consult with hotel event planning team: Discuss the request with the event planning coordinator to determine availability and pricing options.
-
Provide options and recommendations: Present the guest with a range of suitable packages or services, highlighting their key features and benefits.
-
Coordinate with external vendors: If necessary, contact external vendors (e.g., florists, photographers, DJs) to discuss pricing and availability.
-
Create a tailored proposal: Based on the guest’s preferences and the hotel’s capabilities, develop a comprehensive proposal outlining the event details, pricing, and payment terms.
-
Present and discuss the proposal: M… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager