Sample interview questions: How would you handle a situation where a passenger is feeling anxious or scared during a flight?
Sample answer:
Handling Anxious or Scared Passengers During a Flight
- Acknowledge and Validate Feelings: Calmly approach the passenger and acknowledge their anxiety or fear. Express understanding and let them know it’s okay to feel that way.
- Active Listening: Encourage the passenger to talk about their concerns and listen attentively without interrupting. Try to understand their specific triggers and fears.
- Reassurance and Education: Provide factual information about the aircraft’s safety features, flight procedures, and emergency protocols. Calmly explain how these measures ensure their well-being.
- Breathing Exercises: Guide the passenger through deep breathing exercises to reduce stress levels and promote relaxation. Offer them a calming beverage or scented wipes.
- Distraction: Engage the passenger in conversation or offer them reading materials to distract them from their anxious thoughts. Suggest they use the in-flight entertainment system or listen to music to relax…. Read full answer