Sample interview questions: How do you approach conducting a comprehensive operational risk assessment for a hotel?
Sample answer:
Operational Risk Assessment Methodology
1. Risk Identification:
- Conduct thorough inspections of all hotel operations, including guest rooms, public areas, food and beverage outlets, and back-of-house facilities.
- Review existing policies, procedures, and incident reports to identify potential hazards and vulnerabilities.
- Engage with staff, managers, and external experts to gather insights and identify potential risks.
2. Risk Analysis:
- Evaluate the likelihood and impact of each identified risk using a risk matrix or other quantitative methods.
- Consider internal and external factors that may contribute to or mitigate risk, such as industry trends, safety regulations, and competitive landscape.
- Determine the root causes and contributing factors for each risk identified.
3. Risk Evaluation:
- Prioritize risks based on their severity and likelihood of occurrence.
- Determine which risks require immediate attention and which can be managed proactively.
- Establish acceptable risk levels and thresholds for different types of risks.
4. Risk Mitigation:
- Develop and implement control measures to address identified risks. These may include:
- Policy and procedure revisions
- Staff training
- Physical security measures
- Emergency preparedness plans
- Monitor and evaluate the effectiveness of mitigation measures on an ongoing basis.
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