Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be canceled due to changes in their pre-existing medical conditions?
Sample answer:
Handling Changes in Pre-Existing Medical Conditions:
- Understand the Situation: Listen attentively to the customer’s situation and acknowledge their concerns.
- Review Policy Terms: Thoroughly review the customer’s policy to determine the coverage and exclusions related to pre-existing medical conditions.
- Communicate with Insurer: Contact the insurance provider to determine the specific options available to the customer.
- Explain Options: Clearly explain the possible outcomes, including policy cancellation, partial refund, or potential reinstatement if medical conditions stabilize.
- Provide Alternatives: If cancellation is required, suggest alternative travel insurance options or recommend consulting with a medical professional for guidance.
- Document Conversation: Keep a detailed record of all communications, including the customer’s condition, policy terms, and the options discussed.
- Offer Support: Be empathetic and supportive throughout the process, understand… Read full answer
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent