Sample interview questions: How do you handle situations where tourists request changes to their tour inclusions or add-on activities during a tour?
Sample answer:
Handling Changes and Add-On Requests During Tours:
- Acknowledge and record the request promptly: Politely acknowledge the tourist’s request and document it in the tour management system or communication channel.
- Assess the feasibility and impact: Determine if the requested change or add-on can be accommodated within the existing tour itinerary and resources. Consider potential delays, additional costs, or safety concerns.
- Communicate with relevant stakeholders: Consult with tour guides, operators, and other responsible parties to determine if the change can be implemented. This may involve negotiating alternative arrangements or adjusting the schedule.
- Provide options and alternatives: If the requested change cannot be accommodated exactly, offer alternative options that meet the tourist’s needs to the greatest extent possible. This demonstrates flexibility and a commitment to customer satisfaction.
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