Sample interview questions: How do you handle conflicts or disagreements between staff members?
Sample answer:
Handling Conflicts and Disagreements Between Staff Members
1. Establish Clear Communication Channels:
Foster open communication and encourage staff to raise concerns promptly. Create a designated space or platform for addressing conflicts respectfully.
2. Active Listening and Empathy:
Listen attentively to all perspectives without judgment. Show empathy and try to understand the underlying motivations and emotions of staff members.
3. Facilitated Meetings:
If necessary, hold facilitated meetings to mediate disagreements. Guide discussions, encourage active participation, and ensure all voices are heard.
4. Problem-Solving Approach:
Focus on identifying root causes rather than blaming individuals. Encourage staff to work together to develop solutions that address everyone’s concerns.
5. Seek Neutral Perspectives:
Involve a third party, such as a supervisor or HR representative, to provide an impartial perspective and facilitate communicat… Read full answer
Source: https://hireabo.com/job/11_2_10/Restaurant%20Manager