Sample interview questions: How do you handle criticism or feedback from customers or management?
Sample answer:
Handling Criticism from Customers:
- Acknowledge and apologize: Express sincere empathy for their dissatisfaction, even if you don’t agree.
- Listen actively: Pay attention to their feedback without interrupting. Identify specific areas of concern.
- Validate their perspective: Let the customer know that their experience matters and that you understand their disappointment.
- Offer a solution: Propose a solution that addresses their concerns, such as a replacement dish or a discount.
- Follow up: Check in with the customer later to ensure their satisfaction and prevent any lingering negative feelings.
Handling Feedback from Management:
- Seek clarification: Ask for specific examples and details to gain a clear understanding of the feedback.
- Accept responsibility: Acknowledge areas where your performance may have fallen short. Avoid blaming others or making excuses.
- Analyze and implement: Caref… Read full answer