Sample interview questions: How do you handle customer feedback or requests for personalized pastries for special occasions or celebrations?
Sample answer:
Handling Customer Feedback and Personalized Pastry Requests:
- Listen actively and attentively: Understand the customer’s needs, preferences, and expectations.
- Seek clarification and ask probing questions: Ensure a comprehensive understanding of the request.
- Offer creative solutions and menu suggestions: Showcase your pastry knowledge and ability to customize desserts.
- Provide accurate and timely quotes: Establish clear expectations and avoid any misunderstandings.
- Maintain professional communication: Keep the customer informed throughout the process via phone, email, or text.
- Use social media to showcase testimonials: Display positive feedback from previous customers.
- Establish a loyalty program: Reward repeat business and encourage referrals.
- Offer tastings or samples: Allow customers to experience potential pastry flavors and designs before committing.
- Collaborate with the customer: Read full answer