Sample interview questions: How do you handle customer feedback or criticism of your baked goods?
Sample answer:
Handling Customer Feedback or Criticism
1. Acknowledge and Express Appreciation:
* Begin by acknowledging the feedback and expressing gratitude for the customer’s perspective.
* This demonstrates respect and a willingness to listen.
2. Actively Listen and Inquire:
* Pay undivided attention to the customer’s feedback.
* Ask clarifying questions to fully understand their concerns.
* Avoid interrupting or becoming defensive.
3. Evaluate the Feedback:
* Objectively assess the feedback and determine whether it is valid or constructive.
* If the criticism is valid, take it as an opportunity for improvement.
4. Respond Professionally and Honestly:
* Respond in a calm and respectful manner, even if you disagree with the feedback.
* Be honest about the situation and provide a clear explanation if necessary.
* Avoid using excuses or placing blame.
5. Offer Solutions:
* If the feedback is valid, offer to take corrective action.
* Propose solutions that address the customer’s concerns while maintaining… Read full answer