How do you handle requests for early check-ins or late check-outs? - Weaving Stories Through Hospitality and Tourism

Sample interview questions: How do you handle requests for early check-ins or late check-outs?

Sample answer:

Handling Early Check-In Requests:

Check availability: Determine if there are any rooms available for early check-in.
Confirm guest status: Inquire about the guest’s loyalty status or special requests.
Offer alternative options: If rooms are not available, offer alternative solutions such as storing luggage, using the business center, or providing a welcome amenity.
Set expectations: If an early check-in is possible, clearly communicate the estimated time and any potential charges associated with the request.

Handling Late Check-Out Requests:

Check availability: Determine the occupancy status and any upcoming reservations for the room.
Assess guest needs: Understand the reason for the late check-out request and consider the guest’s situation.
Offer options: Provide the guest with a range of options, including an extension fee, a day-use pass, or a complimentary late check-out if possible.