Sample interview questions: How do you handle situations where a traveler encounters issues with their electronic travel authorization or visa at border control?
Sample answer:
Handling Electronic Travel Authorization or Visa Issues at Border Control
- Communicate with the Traveler: Contact the traveler immediately to assess the situation, gather necessary information (e.g., passport number, travel itinerary), and provide guidance.
- Verify Documentation: Check the traveler’s electronic travel authorization or visa status through official government websites or embassies. Ensure that the document is valid, complete, and meets all requirements.
- Contact Issuing Authority: If the traveler’s documentation is invalid or incomplete, contact the issuing authority (e.g., immigration office, embassy) on behalf of the traveler. Inquire about the reason for denial or missing information and request assistance in resolving the issue.
- Explore Alternative Options: Consider alternative travel routes or destinations where a visa may not be required. Provide the traveler with information about the avai… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner