Sample interview questions: How do you handle guest requests for early check-in or late check-out?
Sample answer:
Handling Guest Requests for Early Check-In or Late Check-Out
Communication and Flexibility:
- Acknowledge the request promptly and professionally.
- Determine the guest’s specific needs and preferences.
- Explain the hotel’s standard check-in and check-out times, while also being flexible and accommodating when possible.
Availability and Advance Planning:
- Check availability of rooms in advance and determine if an early check-in or late check-out can be facilitated.
- If the requested time is not available, offer alternative options such as a guaranteed early check-in with a surcharge or a complimentary late check-out subject to room availability.
Prioritization and Fairness:
- Prioritize guest requests based on factors such as loyal status, special occasions, or extenuating circumstances.
- Ensure fairness by handling requests on a first-come, first-served basis, while considering the needs of all guests.
Communication with Housekeeping and Front Desk Staff:
- Inform housekeeping of any early check-ins to ensure the rooms are prepared on time.
- Communicate with the… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator