Sample interview questions: How do you handle guest requests for upgrades or room changes?
Sample answer:
Handling Guest Requests for Upgrades or Room Changes
- Acknowledge the request promptly: Respond to the guest courteously and acknowledge their request. Thank them for their interest.
- Check availability: Determine if any upgrades or alternative rooms are available that meet the guest’s needs.
- Explain upgrade policies: If upgrades are available, explain the upgrade policies, including any additional charges or benefits.
- Present options: Clearly present the available options to the guest, highlighting the advantages and disadvantages of each.
- Consider guest history: Take into account the guest’s loyalty status, past stays, and any special requirements when evaluating their request.
- Negotiate and offer solutions: If the requested upgrade is unavailable, explore alternative solutions that can satisfy the guest, such as a complimentary amenity or a partial upgrade.
- Confirm the change: Once an agreement is reached, promptly confirm the room change or upgrade in writin… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator