Sample interview questions: How do you handle situations where a guest requests assistance with booking local tours or activities?
Sample answer:
Handling Guest Requests for Local Tours and Activities:
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Active Listening: Engage attentively with the guest, asking clarifying questions to fully understand their interests and preferences.
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Information Gathering: Inquire about their desired activities, preferred time slots, budget, and any specific requirements (e.g., language, accessibility).
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Research and Recommendation: Utilize online resources, brochures, and partnerships with local tour operators to research and recommend a range of options that align with the guest’s needs.
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Customization and Flexibility: Tailor the recommendations to the guest’s unique preferences and schedule. If necessary, suggest alternative options or create custom packages to enhance their experience.
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Booking and Confirmation: Handle the booking process swiftly and efficiently, providing the guest with a detailed itinerary, confirmation number, and any relevant instructions.
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Concierge Services: Offer additional concierge services such as making restaurant reservation… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager