Sample interview questions: How do you handle situations where a guest requests assistance with obtaining tickets or reservations for local attractions?
Sample answer:
Handling Guest Requests for Tickets and Reservations:
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Acknowledge the guest’s request: Thank the guest for choosing the hotel and express understanding of their request.
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Ascertain guest preferences: Inquire about the guest’s desired attractions, dates, and number of tickets or reservations needed.
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Determine availability: Contact the relevant suppliers or utilize online booking systems to check availability and prices.
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Provide options: Present the available choices to the guest, including ticket types, seating arrangements, and any special promotions or discounts.
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Secure reservations: Upon guest confirmation, proceed with securing the tickets or reservations and confirming all details.
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Communicate arrangements: Inform the guest of the confirmed arrangements, provide any… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager