Sample interview questions: Can you provide an example of a time when you successfully managed a tourism crisis communication plan involving multiple languages and cultures?
Sample answer:
During my tenure as Tourism Manager for the city of Valencia, Spain, I played a pivotal role in managing the communication response to a major tourism crisis involving multiple languages and cultures.
A group of foreign tourists became stranded in the city due to a sudden airline strike, leaving them vulnerable and disoriented. My team and I swiftly implemented our crisis communication plan, prioritizing clear and timely information dissemination.
We established a multilingual communication hotline, manned 24/7 by staff proficient in English, Spanish, French, and German. This allowed us to effectively communicate with the affected tourists, providing them with updates on the situation, alternative transportation options, and access to essential services.
To address the cultural sensitivities of the various nationalities involved, we partnered with local cultural organizations and tourism ambassadors to p… Read full answer