Sample interview questions: How do you handle last-minute changes or requests from clients during a banquet event?
Sample answer:
Handling Last-Minute Changes or Requests During Banquet Events:
- Remain Calm and Composed: Maintain a professional demeanor even under pressure. Avoid panic or frustration.
- Listen Attentively: Actively listen to the client’s request and clarify any details to ensure accurate understanding.
- Assess Feasibility: Quickly evaluate the practicality of the request, considering time, resources, and kitchen capacity.
- Communicate with the Team: Inform key staff members, such as the kitchen manager and front-of-house manager, of the request and gather their input.
- Offer Realistic Alternatives: If the request cannot be accommodated as-is, propose feasible alternatives that meet the client’s needs without compromising quality or service.
- Seek Client Input: Involve the client in the decision-making process and obtain their approval for any changes made.
- Prioritize and Delegate: If necessary, delegate tasks to competent team members to efficiently address the request while maintaining the overall flow of the event.
- Execute with Precision: Read full answer