Sample interview questions: How do you handle situations where clients request changes to their travel itineraries after bookings have been made?
Sample answer:
Handling Itinerary Changes After Bookings
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Acknowledge the request promptly and professionally. Communicate with the client to confirm their request and gather any necessary details.
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Review the original booking and change request. Assess the feasibility of the changes and any potential impacts on the overall itinerary.
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Discuss options and alternative solutions with the client. Explore different ways to accommodate the request while minimizing disruptions and ensuring a satisfactory experience.
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Negotiate the changes with suppliers (if applicable). Contact airlines, hotels, or other providers to determine availability and make adjustments as necessary.
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Communicate the revised itinerary and costs to the client. Provide a clear and concise update on the changes, including any additional charges or fees.
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Obtain approval from the client and update all relevant documents. Secure confirmation from the client before implementing the changes andupdate the booking system, e-tickets, and other docume… Read full answer