Sample interview questions: How would you handle a situation where a passenger is intoxicated and causing disruption?
Sample answer:
Handling Intoxicated and Disruptive Passengers
1. Assess the Situation:
- Calmly observe the passenger’s behavior, noting the level of intoxication and any disruptive actions.
- Assess any safety risks or concerns for the passenger or others.
2. Communicate Professionally and Respectfully:
- Approach the passenger privately in a respectful and non-confrontational manner.
- Explain that their intoxication is causing concern and request them to calm down.
- Maintain eye contact and speak clearly and directly.
3. Set Clear Boundaries:
- Inform the passenger that their behavior is unacceptable and will not be tolerated.
- Explain the safety regulations and consequences of further disruption.
- Consider issuing a warning or asking them to move to a less crowded area.
4. Offer Assistance and Support:
- If the passenger appears responsive, offer assistance in finding alternative transportation or getting them medical attention if needed.
- Provide a quiet and safe space for them to calm down.
5. Enforce Policies:
- If the passenger becomes aggressive or continues to cause disruption, enforce cabin safety policies.
- Seek support from the pilot or another flight attendant if necessary.
- Consider removing the passenger from the flight if their behavior poses a safety risk or… Read full answer