Sample interview questions: Are you familiar with different travel insurance claim processes? Can you provide an example of assisting a client with a claim?
Sample answer:
Yes, as a professional Travel Agent with expertise in Tourism Management, I am familiar with different travel insurance claim processes. One example of assisting a client with a claim involved a client who had to cancel their trip due to a sudden illness.
Upon receiving the client’s request for assistance with their travel insurance claim, I promptly contacted the insurance company to gather all the necessary information and documentation required for the claim. I ensured that the client understood the claim process, including the specific documents needed and any applicable deadlines.
To assist the client further, I provided them with a detailed checklist of the required documents, such as medical certificates, proof of cancellation, and receipts for any non-refundable expenses. I also guided them on how to accurately complete the claim form to avoid any potential delays or rejections.
Additionally, I advised the client to maintain clear and open communication with their healthcare provider to obtain the necessary medical documentation supporting their claim. I emphasized the importance of timely submission of all the required documents to ensure a smooth and efficient claims process.
Throughout the process,… Read full answer