Sample interview questions: Can you provide an example of when you had to handle a client’s travel-related lost or stolen passport issue?
Sample answer:
During a recent tour to Europe, one of my clients, Ms. Emily Carter, unfortunately lost her passport. Upon receiving her call, I empathized with her situation and assured her that I would do everything possible to assist.
Immediately, I contacted the U.S. embassy in the city where she was staying and coordinated with them to expedite a replacement passport. I provided Ms. Carter with clear instructions on the necessary documentation and fees required.
To minimize any travel disruptions, I worked closely with Ms. Carter and the airline to reschedule her flights and arrange for a temporary travel document. I also advised her to contact her credit card company to report the lost passport and request a replacement card… Read full answer