Sample interview questions: How do you handle situations where passengers are afraid of turbulence?
Sample answer:
Handling Passenger Turbulence Anxiety
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Emphasize Safety: Assure passengers that turbulence is a normal occurrence and that the aircraft is equipped to withstand it. Provide information about the structural integrity of the plane.
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Active Listening: Validate passengers’ concerns and listen without interrupting. Show empathy and understanding.
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Provide Reassurance: Use calm and soothing tones of voice. Remind passengers about the flight crew’s experience and training.
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Distraction Techniques: Engage in casual conversation or offer calming activities like reading or watching a movie.
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Deep Breathing Exercises: Guide passengers through deep breathing exercises to reduce stress and anxiety.
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Visualizations: Encourage passeng… Read full answer