Sample interview questions: How do you handle situations where tourists request changes to their accommodations during a tour?
Sample answer:
Handling Requests for Accommodation Changes During a Tour
- Acknowledge the request promptly and courteously: Let the tourist know you understand their concerns and will do your best to accommodate their needs.
- Assess the feasibility of the change: Determine if the requested accommodation is available, within budget, and aligns with the tour itinerary.
- Explore alternative options: If the initial request cannot be met, suggest alternative accommodations that meet similar criteria.
- Negotiate a compromise: If possible, negotiate a mutually acceptable solution, such as an upgrade to a different room type or a refund for the initial accommodation.
- Communicate the decision clearly: Inform the tourist of the outcome of their request, explaining any limitations or constraints.
- Provide alternative arrangements: If the request cannot be accommodated, arrange alternative transportation or accommodations at the touri… Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator