Sample interview questions: How do you handle situations where a guest requests assistance with arranging yacht or boat charters?
Sample answer:
Handling Requests for Yacht or Boat Charters
- Acknowledge the request politely.
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“Thank you for considering our hotel for your charter arrangements. We’d be delighted to assist you.”
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Gather information.
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Determine the guest’s desired date, time, duration, number of passengers, and any specific preferences (e.g., type of boat, amenities).
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Contact reputable charter providers.
- Maintain a directory of trusted charter companies known for their safety, reliability, and customer satisfaction.
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Request detailed quotes and availability based on the guest’s specifications.
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Present options to the guest.
- Provide the guest with a summary of available charter options, including pricing, amenities, and itinerary.
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Discuss the pros and cons of each option to help the guest make an informed decision.
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Coordinate arrangements.
- Once the guest has selected a charter provider, assist in finalizing the booking, including payment, confirmation, and any special requests.
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Ensure clear communication with the charter company regarding pickup and drop-off arrangements … Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager