Sample interview questions: How do you handle technical issues and provide remote support for virtual or hybrid events?
Sample answer:
Handling Technical Issues During Virtual and Hybrid Events
- Establish a dedicated technical support team with specialized expertise in virtual event platforms and broadcasting technology.
- Conduct thorough pre-event testing to identify potential technical glitches and develop contingency plans.
- Provide clear and concise technical instructions to attendees and participants beforehand.
- Deploy remote support tools such as video conferencing, screen sharing, and troubleshooting bots to promptly resolve issues.
- Monitor event platforms and communication channels closely during the event to identify and address issues quickly.
Providing Remote Support for Virtual and Hybrid Events
- Create a dedicated support website or microsite with FAQs, tutorials, and troubleshooting guides.
- Staff a remote support hotline or live chat feature with knowledgeable technicians.
- Partner with… Read full answer
Source: https://hireabo.com/job/11_3_19/Event%20Technology%20Manager